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Accommodation:
Itinerary:
Service:
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Galapagos Home > Expert Ratings
Expert Ratings
Throughout this website you will see Galapagos boats, hotels & tours ranked with a star rating. This is how it works:
- Overall Rating:
The overall rating is based on the ratings each boat scored for Accommodation, Itinerary & Service.
- Accommodation:
The standard of accommodation was rated according to a number of criteria, including:
- Passenger feedback
- Cabin size
- Sleeping arrangements (e.g. bunk beds or lower beds)
- Window design (porthole, portrait window, or picture window)
- Boat area per passenger
- Balcony
- Date of last major refurbishment
- Onboard amenities
- Air conditioning
- Speed of ship
- Stability
- Year of construction
- Trip advisors’ overall opinion
- Itinerary:
The quality of the itineraries offered was rated according to a number of criteria, including:
- Passenger feedback
- Quality and variation of the visitor sites offered
- Professional trip advisors’ overall opinion
- Service:
The quality and level of service provided on-board was rated according to a number of criteria, including:
- Passenger feedback
- Crew/guest ratio
- Guide/guest ratio
- Guide level (Qualification 1, 2 or 3)
- Onboard doctor
- Dedicated Cruise Manager
- Professional trip advisors’ overall opinion
How the ratings are calculated
There is no official rating system for Galapagos tourism products and services. In order to enhance customers’ understanding of their Galapagos vacation choices, we have formulated our own rating system using a vast range of reliable sources.
To ensure that our ratings are reliable and accurate, we enlisted the help of:
- Galapagos boat captains
- Galapagos National Park Guides
- More than 20 experienced trip advisors
- Boat inspections carried out by our own staff
- Feedback and survey data from thousands of passengers
In each category (Accommodation, Itinerary, Service), the opinions of the above were weighted to reflect their area of specialty or knowledge. For example, the feedback from the guides and trip advisors was more heavily weighted for the itinerary ratings, whilst the opinions of the boat inspectors were considered more important for determining the accommodation ratings.
Once all of the ratings had been weighted appropriately, an overall score was determined for each of the three categories for every boat in Galapagos. This was then converted into a star rating, with those boats scoring the highest being awarded a 5-star rating.
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